Systemic Skills for Managers
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Systemic Coaching Skills for Managers

One of the biggest challenges facing managers today is the ability to motivate staff, gain their trust and respect, and create an environment which enables team members to develop and perform consistently at their best.


Unfortunately, not many managers know how to have effective one-on-one conversations or productive team discussions. Inspirational leaders are able to build cross-functional relationships, connect with and support colleagues at all levels. They empower others and assist team members in their development. Importantly, they can provide positive and generative feedback and welcome feedback in return.

An Action Learning approach within a Systemic Coaching framework enables highly experiential learning in an engaging and enjoyable structure. Each new skill builds on the learning from the previous one, enabling extensive practice to develop competence. Concepts become tangible, allowing new knowledge to be integrated and applied immediately into the workplace context at the end of the programme.

This course is designed to provide your managers with these key leadership skills. They will learn how to:

  • Build rapport easily and naturally
  • Create trusting and collaborative relationships
  • Listening for understanding rather than to respond
  • Understand different styles of thinking and responding
  • Ask insightful questions with precision
  • Manage their states to be at their best in any situation (EQ)
  • Enable accountability in others
  • Use a variety of leadership styles appropriate to different contexts
  • Use creative problem-solving techniques
  • Manage conflict to reconcile positions and achieve common understanding
  • Give constructive feedback to others and receive feedback themselves

Coaching Skills for Managers is ideally a 3-day workshop, which can be condensed if need be. The programme is delivered inhouse for a minimum of 6 & maximum of 20 participants per workshop for Managers at any level. It is designed to give the appropriate levels of knowledge, skills and competency to deliver results within your specific organisational contexts. The essence of the programme is to create awareness and competence in using a coaching approach to communicate effectively and develop resourceful relationships within the team and across the broader stakeholder network, to lead and empower people, and to ensure an environment of ongoing individual and team learning and growth.

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