Privacy Policy
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Privacy Policy
Effective 25 May 2019
Metaco Holdings (Pty) Limited ("Metaco", "us", "our", and "we") takes your privacy seriously. This Privacy Policy has been designed to answer your questions about your privacy rights while you engage our websites ("Sites"). If you need more information, please refer to the Contact Us page of this website.
This Privacy Policy applies to Metaco Sites that link to or reference this Policy. This Policy describes how we handle Personal Information, as defined in the section below, and the choices available to you regarding: i) how we collect, use, and access your Personal Information; and ii) how to confirm your Personal Information is updated, corrected, and/or deleted. Additional terms and information about Metaco's Personal Information handling practices may be provided in offer descriptions, supplement statements or contract terms, or notices provided prior to or at the time of information collection.
Definition of Personal Information
"Personal information" is any information that can be used to identify an individual, and may include, but is not limited to, for example, name, address, email address, phone number, login information (account number, password), marketing preferences, social media account information, IP addresses, location data (if combined with other identifiers), personal identification numbers (passport numbers, social security numbers, etc.), photos, video footage with your likeness, audio recordings, payment card number, criminal record, educational and professional records, and any form of biometric, health, genetic, racial, religion, political affiliation, gender-based, sexual preference, age-related, or other identifying personal data. If we link other data with your personal information, we will treat that linked data as Personal Information. We also collect Personal Information from trusted third-party sources but do not engage third parties to collect Personal Information to assist us.
Collection and Use of Your Personal Information
What Personal Information Do We Collect and Why Do We Need It? We may collect a variety of information, including Personal Information, about you as you use our Sites and interact with us. For a complete listing of the Personal Information we typically collect and how we use it by Site, please refer to the Contact Us page of this website. A summary of what we collect and how we use the Personal Information associated with our main Site is compiled for your convenience below.
Community Membership Profile
When you become an Metaco community member, we collect information about you including (but not limited to) your name, your employer's name, your work address (including your country location), and your email address. We may also collect your personal email address, a personal mailing address, and a mobile phone number. We ask members to voluntarily provide additional information in their membership profile, such as information about their educational background, professional experience, interests in leadership development, a photo, social media identifiers, and some other information. Members may edit their profile at any time to change, add, or remove Personal Information.

We process your personal information for membership administration, to deliver member benefits to you, and to inform you of Metaco-related events, content, and other benefits or opportunities associated with your Metaco membership. We may also use this information to help us understand our members' needs and interests to better tailor our Sites to meet your needs.

Members can participate in Metaco organized events and meetings which take place at various locations. We may collect registration information from Metaco users, community members and their guests, which we may share with a sponsoring Metaco partner and location hosts for purposes of verifying registration and to ensure only registered guests are allowed attendance.

Personal Information Provided at Live or Web Programs and Events
Metaco hosts many events throughout the year. These include in-person and web-based conferences, summits, speakers' series, and other in-person as well as virtual gatherings (collectively "events"). If you register for one of our events and you are a member, we will access the information in your member account to provide you with information and services associated with the event. If you are not a member and you register for one of our events, we will collect your name, telephone number, address, email address and select other information, which we will store in our database(s) and use to provide you with information and services associated with the current and future events, Metaco community membership and Metaco content.

If you are a presenter or speaker at one of our events, we will collect information about you including your name, employer, educational and professional background, contact information, and photograph. We may collect information provided by event attendees who evaluated your performance as a presenter. We may also make and store a recording of your voice and likeness in certain instances.

Some of our events are sponsored. We may provide an attendee list to certain sponsors. If you do not wish to have your information shared with a sponsor or to receive information from sponsors, you can express your preferences when you register for events.

Personal Information Provided to Acquire Content Access
We offer exciting content for Metaco's community members and non-community members alike. In addition to producing original content, we also subscribe to news feeds and blogs produced by others, which we link to and from our website. This means you may find yourself on an Metaco site or reading Metaco content and we will offer you a link to another organization's website where you will find content on leadership thinking that we or our faculty find relevant and useful to you. At these times, you will be leaving the Metaco Site(s). Metaco is not responsible or liable for content provided by these third- party websites or Personal Information they may happen to gather from you.

You may manage your Metaco subscriptions by subscribing or unsubscribing at any time. Please note that if you have set your browser to block cookies, this may have an impact on your ability to unsubscribe. If you have any difficulties managing your email or other communication preferences with Metaco, please refer to the Contact Us page of this website.

We use Google Analytics to track how often people gain access to or read our content. We use this information in the aggregate to understand what content our community members find useful or interesting, so we can produce the most valuable content to meet your needs. We also conduct surveys that we use to evaluate content quality and relevance to our Metaco community. We do not track individuals but look at information in the aggregate only. Participation in surveys is voluntary.

Personal Information Provided in Site Forums and Chat Rooms
If you participate in an Metaco community member or cohort forum or chat room on an Metaco Site, the information, including Personal Information, you provide there will be made available to others, and could be used to contact you, send you unsolicited messages, or for purposes over which neither Metaco nor you has control. Forums, chat rooms, and social media controlled by individual members of the Metaco member community may have additional rules and conditions or none at all. As further described in the Terms of Use applicable to Sites, Metaco is not responsible for the Personal Information or any other information you choose to submit in these forums. To request removal of your Personal Information from forums and chat rooms located on Metaco Sites, please refer to the Contact Us page of this website. In some situations, due to current technology limitations, it may not be feasible to remove some or all of your Personal Information from these forums.
Personal Information Provided for Training
You may sign up directly with us to participate in our in-person or on-line training courses delivered over a learning management system (LMS), in which case, we collect your name and contact information directly from you. Alternatively, your employer or a Metaco partner may register you to participate in the training. Your Personal Information will be stored in our database (hosted by a cloud service provider) and may also be shared with a delivery partner or co-sponsor of the training program (to verify numbers and attendance rates), trainers (to determine the experience level, industry, and the demographics of the target audience(s)), and/or vendors supporting event delivery (to verify your identity).
Personal Information Provided in Correspondence with Metaco
If you correspond with us by email, the postal service, or other form of communication, we may retain the correspondence and the information contained in it and use it to respond to your inquiry and to keep a record of the complaint, accommodation, or other request. If you ask us not to contact you by email at a certain email address, Metaco will retain a copy of that email address on its "master do not send" list in order to comply with your no-contact request.
Personal Information Received from Third Parties
Periodically, Metaco receives Personal Information about individuals from third parties. For example, this may happen if your employer is participating in a corporate program and signs you up for an event, training, or Metaco membership access. Metaco may also collect Personal Information about prospective employees, faculty, vendors, contractors, and partners from due diligence vendors who conduct business and criminal history background checks on information available from the public domain.
Personal Information Collected Electronically
We use automatic data collection tools on our Sites, such as cookies, embedded web links, and web beacons. These tools collect certain standard information that your browser sends back to our Site(s). Examples include:
  • - Browser type and version;
  • - Address of the website from which you arrived at our Site;
  • - Your Internet Protocol (IP) Address: this is a number automatically assigned to your computer or device whenever you connect to the Internet. It is a unique address assigned by your Internet service provider or IT department on a TCP/IP network. Among other things, the IP address allows web servers to locate and identify your device; and
  • - Clickstream Behaviour: this includes the pages you view and the links you click. These tools help make your visit to our Sites easier, more efficient, and more valuable by providing you with a customized experience and recognizing you when you return.
Use of Google Analytics and Other Backend Analytics Tools
We use Google Analytics, a service that transmits our Site traffic to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with other data held by Google. We use reports and data provided by Google Analytics and other website traffic tracking services to help us understand our Site traffic trends and usage. For more information regarding how Google collects and processes data, please visit
Do Not Track Option
Some web browsers may give you the ability to enable a "do not track" feature that sends signals to the Metaco Sites you visit, instructing that you do not want your online activities to be tracked. Be aware that this is different from blocking or deleting cookies. Browsers with "do not track" features enabled may still accept cookies. Metaco Sites do not currently recognize and respond to "do not track" signals. If we do in the future, we will describe how in this Privacy Policy.
Metaco Cookie Policy
To learn more about how to update your choices in relation to Cookies and other web browsing technologies, please go to the Metaco Cookies Policy
Personal Information Use Summary
Personal Information you provide to us is used either to respond to requests that you make or to aid us in serving you better. For a more complete listing of the type(s) of Personal Information we typically collect and how we use it by Site, please refer to the Contact Us page of this website. A summary of the ways we may use your Personal Information is set forth below:
  • - To create and secure your community membership account;
  • - To identify you as a user in our system;
  • - To optimize and improve our Sites and services;
  • - To deliver solutions and services you request;
  • - To send you administrative email notifications;
  • - To respond to and track progress of your inquiries;
  • - To detect, investigate, and prevent illegal or non-compliant activities;
  • - To make phone calls to you, from time to time, to solicit feedback or provide secondary fraud protection; and
  • - To market Metaco and/or third party services of possible interest to you on our applicable Sites and Solutions.
Sharing Your Personal Information with Third Parties
We may share your Personal Information with third parties for the purposes of operating our business, delivering, improving, and customizing our Sites, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent. We may share Personal Information in the following ways:
  • - Within Metaco and any of our subsidiaries or affiliates for purposes of data processing, storage, and/or marketing;
  • - With business partners, service vendors, or contractors to provide a requested Site content or enhancements, a solution, a service or a transaction. Examples include, but are not limited to: processing of orders and credit card transactions, hosting websites, customer and faculty relationship management, hosting event and program planning and registration, assisting with sales-related efforts or post-sales support, delivering content, solutions, or services, and providing customer support;
  • - With service vendors focused on the provision, payment, and auditing of employee, vendor, contractor, faculty and moderator benefits;
  • - With search engine, web analytics, and survey providers engaged to track trends and other statistics to enhance the user and member experience;
  • - In connection with, or during negotiations of, any merger, sale of Metaco assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company;
  • - In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process;
  • - With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of Metaco, its business partners, you, or others; or as otherwise required by applicable law.
  • - In aggregated, anonymized, and/or de-identified form which cannot reasonably be used to identify you; and/or If we otherwise notify you and you consent to the sharing.
Metaco Sites use interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or share information from Metaco Sites through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your Personal Information. Metaco makes community member information available through its community directory, utilising Microsoft Teams. Community members are invited to opt-in to having their information shared in these spaces.
International Transfers of Your Personal Information
Metaco is headquartered in South Africa and as such, we aim to comply with the requirements of "POPI" The Protection of Personal Information Act, Act No. 4 of 2013. Personal Information we collect from you may be processed anywhere in the world due to its cloud-based nature. Therefore, it cannot receive a finding of "adequacy" from the European Union under Article 45 of the GDPR. We aim to collect and transfer Personal Information only: i) with your consent; ii) to perform a contract with you; or iii) to fulfil a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.

By providing us with your Personal Information, you acknowledge and agree that we may from time to time transfer any of your Personal Information to any of our offices, agents, partners, or appointed representatives located around the world. We are implementing appropriate safeguards for transfers of Personal Information originating from the European Economic Area (EEA) to countries located outside of the EEA. These safeguards include implementing standard data protection clauses that have been approved by the European Commission or (in relation to transfers from the European Union to the USA) transferring Personal Information to entities that have signed up to the EU-U.S. Privacy Shield. Please do not submit any Personal Information to us if you do not wish for your data to be transferred internationally.

Your Rights and Choices Regarding Your Personal Information
Metaco encourages you to keep your Personal Information accurate and current. In addition, you have the right to ask us not to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you or by contacting us.

Where you have consented to us using your Personal Information, you can withdraw that consent at any time. If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it. You may request that we erase that Personal Information or cease processing it, subject to certain exceptions. You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any Personal Information we hold about you. You may also request information about: i) the purpose of the processing; ii) the categories of Personal Information concerned; iii) who else other than Metaco might have received the Personal Information; iv) what the source of the information was (if you didn't provide it directly to us); and v) how long it will be stored. Where you have provided your data to us and it is processed by automated means, you may be able to request that we provide it to you in a structured, machine readable format.

Reasonable access to a record of your Personal Information will be provided at no cost on request. If access cannot be provided within a reasonable time frame, we will provide you with an estimated date when a record of the Personal Information will be provided. If for some reason we cannot supply you with a record of the Personal Information we have collected, used, and/or stored, we will provide an explanation as to why we cannot provide the record. If you have a complaint about how we have handled your Personal Information, you may be able to ask us to restrict how we use it while your complaint is resolved. In some circumstances you can ask us to erase your Personal Information:

  • - by withdrawing your consent for us to use it;
  • - if it is no longer necessary for us to use your Personal Information;
  • - if you object to the use of your Personal Information and we don't have a good reason to continue to use it; or
  • - if we haven't handled your Personal Information in accordance with our obligations.

Security of Your Personal Information
Metaco intends to protect the Personal Information entrusted to us and treat it securely in accordance with this Privacy Policy. Metaco implements various physical, administrative, and technical measures designed to protect your Personal Information from unauthorized access, use or disclosure. We contractually require our critical vendors to protect such information from unauthorized access, use and disclosure. We restrict access to your Personal Information to those who need to know that information to provide solutions or other benefits to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we use reasonable efforts to protect your Personal Information, we cannot ensure or warrant the security of any Personal Information you provide to us.

Retention of Personal Information
We will retain your Personal Information for the period required to fulfil the purposes for which it has been collected. These purposes may include the need to fulfil various commercial and legal requirements. Key requirements driving the need for collection, analysis and storage of Personal Information may include for example:
  • - Business strategy;
  • - Current and prospective Metaco community member outreach;
  • - Resource planning;
  • - Legal compliance;
  • - Financial reporting;
  • - Dispute resolution; and/or
  • - Asset protection and agreement enforcement.
Your Personal Information is stored by Metaco on servers of the cloud-based database management services we engage. Unless you request otherwise, we will retain data for the duration of your business relationship with us or for as long as is required by law. For more information on where and how long your Personal Information is stored, please refer to the Contact Us page of this website
Children's Privacy
We encourage parents and guardians to take an active role in their children's online activities. We do not knowingly collect Personal Information from minors under the age of eighteen (18) without appropriate parental or guardian consent. If you believe that we may have collected Personal Information from someone under the applicable age of consent in your country without proper consent, please let us know and we will take appropriate measures to investigate and address the issue promptly.
Changes to this Privacy Policy
By using this Site, you agree to the terms and conditions contained in this Privacy Policy and Terms of Use and/or any other agreement that we might have with you. If you do not agree to any of these terms and conditions, you should not use this Site.

We may revise this Privacy Policy on occasion. If we make any material changes to the way we intend to use your Personal Information we will notify you by sending you an email to the last email address you provided to use and by prominently posting the changes on our Sites. Changes will be effective no later than thirty (30) days following notification. You are responsible for making certain that we have your current email address on file. If the email address we have on file is invalid, our dispatch of the email to your last known email address along with posting the notice of material Policy changes on our Sites will constitute effective notice of the changes. If you do not wish to permit the changes in the use of your Personal Information, you must notify us prior to the effective date of the changes. Continued use of our Services following notice will indicate your acknowledgement of and agreement to be bound by the changes until such time that you notify us you would like to deactivate your account and/or have your Personal Information deleted.

Additional Policies
Certain services and solutions provided by or through Metaco may be subject to additional privacy terms or Personal Information disclosures (collectively, "Additional Policies"). In the event of any direct contact between any Additional Policies and this Policy, the Additional Policies will control.
How to Contact Us
Should you have any queries regarding this Privacy Policy or how your information is collected, used and stored, please refer to the Contact Us page of this website or contact us at the following location or via telephone at:

Metaco Holdings (Pty) Limited, 1 Marignane Drive, Bonaero Park, Boksburg Phone: +27 (0)11 234 0703

If you wish to engage your rights to access, correct, modify, or delete your Personal Information please refer to the Contact Us page of this website. If you want to report a suspected breach of your Personal Information, please refer to the Contact Us page of this website.
Cookies Policy
Metaco Holdings (Pty) Limited ("Metaco", "we", "us", "our") takes your privacy very seriously, including your activities in browsing Metaco owned or controlled websites and mobile application(s) (collectively, "Sites"). Our Sites use cookies and similar technologies for various purposes including to distinguish you from other users of our Sites. By continuing to use our Sites, you agree to our Cookie Policy.
What Cookies Do We Use?
Cookies are text files containing small amounts of information. They are downloaded to your computer or device when you visit a Site. They don't tell us who you are but they do enable us to recognize your device and where you have made various preferences or actions they enable us to remember them.
Why and How Do We Use Cookies?
Cookies do lots of different jobs, like letting you navigate between web pages efficiently, remembering your preferences, and generally improving your experience of our Sites. They can also help to ensure that advertisements and content you see online are more relevant to you and your interests. The cookies used on the Sites have been categorized based on function. Here are the main types of cookies we use and why we use them:
  • Essential Cookies - These cookies are necessary in order to enable you to move around our Sites and use their features, such as accessing secure areas of our Sites. Without these cookies services you may have asked for, cannot be provided.
  • Performance Cookies - These cookies collect information about how you use our Sites. For instance, they tell us which pages you visit most often, and if you receive any error messages from our web pages. These cookies do not identify you. All information they collect is aggregated and therefore anonymous. We use these cookies to measure and analyze how our customers use our Sites and to improve their functionality and the user experience.
  • Functionality Cookies - These cookies allow our sites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, personalized features. These cookies can also be used to remember changes you have made to customizable parts of our Sites. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
  • Targeting & Advertising Cookies - These cookies are used to deliver marketing and communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaign.
Disabling Cookies
Some web browsers may give you the ability to enable a "do not track" feature that sends signals to the Sites you visit, instructing that you do not want your online activities to be tracked. Be aware that this is different from blocking or deleting cookies. Browsers with "do not track" features enabled may still accept cookies. Metaco Sites do not currently recognize and respond to "do not track" signals. If we do in the future, we will describe how in our Privacy Policy and this Cookie Policy.
Changes to our Cookie Policy
We may change this Cookie Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and in some cases by adding notices on our homepage or other Sites or sending you email updates.
Contact Us
If you have any questions about our Cookie Policy please refer to the Contact Us page of this website.